FAQ

Non-Emergency Medical Transportation (NEMT) provides safe, reliable transportation for individuals who need to attend medical appointments but do not require emergency care. NEMT is ideal for people with mobility challenges or those who do not have access to personal transportation.

NEMT services are available to anyone who requires assistance getting to non-emergency medical appointments. This includes elderly patients, individuals with disabilities, those undergoing treatments like dialysis or physical therapy, and individuals without other transportation options.

NEMT can be used for a variety of non-emergency medical appointments, including:

• Doctor visits
• Physical therapy
• Dialysis treatments
• Pharmacy trips
• Rehabilitation sessions
• Outpatient procedures
• Follow-up appointments

You can schedule a ride by calling our main office, filling out an online request form on our website, or by emailing us directly. We recommend booking your ride at least 24-48 hours in advance to ensure availability.

Caring Safe Health Solutions uses clean, well-maintained vehicles that are equipped for passenger safety and comfort. Our fleet includes wheelchair-accessible vans and standard vehicles to accommodate various mobility needs.

Yes, all our drivers are trained and certified in CPR, first aid, and defensive driving. They also receive training specific to assisting passengers with medical needs, including passenger safety protocols.

We prioritize the health and safety of our passengers by adhering to strict sanitation protocols. Our vehicles are thoroughly cleaned between trips, and our drivers wear masks. Hand sanitizer is also available for passengers.

The cost varies depending on the distance, specific needs and any additional assistance required. For more detailed pricing information, please contact our office, and we’ll be happy to provide a quote.

In some cases, Medicaid or private insurance may cover NEMT services. We recommend contacting your insurance provider to verify coverage and eligibility. We can also assist with any documentation needed to file a claim if applicable.

We strive to accommodate all requests; however, same-day rides are subject to availability. Please call as early as possible for last-minute transportation needs, and we’ll do our best to assist you.

Yes, caregivers or family members are welcome to accompany passengers, as long as we are informed at the time of booking. This ensures that we can make accommodations to fit everyone comfortably.

We currently serve most central Ohio areas Please contact us to verify if we cover your location.

If you need to cancel or reschedule, please notify us as soon as possible. We understand that plans change, but a 24-hour notice helps us manage our schedule and accommodate other passengers.

Yes, if you have regular appointments (e.g., weekly dialysis or therapy), we can arrange recurring transportation. Just let us know your schedule, and we’ll work to ensure reliable service for all future appointments.